Working at Community Living & Support Services Limited
Prospect House, Moseley Birmingham, B13 9TB
Operated by Community Living and Support Services Limited
5 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"A hands-on manager and strong staff training create a positive environment, but medicines safety issues and limited activities hold it back."
Safety & Risk
4/10
!
People did not always receive their prescribed medicines safely. The instructions on these did not always match what was on people's individual prescriptions. Protocols for medicines which were given as and when required did not offer clear advice on when these should be given.
Staff Culture
6/10
✓
One member of staff explained, 'Working here is amazing. I have seen so many changes to people and to how to provide support. It has really opened my eyes.' Staff provided feedback about the management team which suggested they could approach them and felt supported.
Staffing Levels
6/10
✓
People were supported by sufficient numbers of staff who had the right mix of experience and skills.
Training & Dev
7/10
✓
Staff had received the training they required to do their jobs and they also received regular supervision and appraisal. Additional training had been arranged about people's specific needs, for example, the management of diabetes.
Management
7/10
✓
The registered manager worked on shift with the staff so knew the needs of people well and supported staff to develop their understanding in how to meet these.
Programmes
5/10
!
People were supported to follow their interests and take part in activities that were socially and culturally relevant. One person told us they went to church every week, they enjoyed going to clubs to meet with friends and going to college. Another person explained they had been volunteering in a local shop.
Points to consider
Medication records do not always match prescriptions, storage temperatures are not checked, and guidance for as-needed medicines is unclear.
The instructions on these did not always match what was on people's individual prescriptions. The temperature of the areas where medicines were stored had not been taken. There was guidance for the staff on these medicines however this was not clear about when it should be given.
No activities coordinator or structured group programmes, just basic support for personal hobbies and outings like church and volunteering.
People received opportunities to pursue their interests and hobbies, and social activities were offered.
Staffing levels are adequate to meet needs but with no evidence of low agency use or strong staff retention.
People were supported by sufficient numbers of staff who had the right mix of experience and skills.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews