Last updated: 10 February 2026
"Supportive management and positive culture with consistent medicines management, but staff vacancies and training refresh needed."
Systems were in place that showed the person's medicines were managed consistently. Staff received appropriate training and competency assessments... The management team audited medicines and associated processes regularly to check the systems in place ensured the person's safety.
There was a positive workplace culture and staff felt that management listened to what they had to say... Staff we spoke with explained a positive workplace culture at the service.
We saw sufficient staff were deployed to provide support to the person and ensure their safety... There were a couple of full time care worker vacancies.
Records showed staff training was mainly up-to-date... Staff took part in supervision sessions and performance appraisals. Staff had obtained or were completing further qualifications in health and social care.
Staff described a good working relationship with the management team and other staff who were employed at the provider-level. The staff reported that the management were supportive; they were provided with good training and supervision.
The person liked to go shopping in the local area... supported to go to church on Sundays... attended Mencap group activities in the local area... taken on regular drives to the country side and shopping within the local area.
A couple of full-time care worker vacancies mean the team isn't completely stable.
There were a couple of full time care worker vacancies. The registered manager explained the strategies used to recruit to the permanent roles.
Staff training is mostly up to date but needs refreshing in a couple of areas.
Records showed staff training was mainly up-to-date. We spoke to the registered manager regarding two subjects where staff training required further repetition to update their knowledge.
No activities coordinator or specialist programmes, so the role is basic outings and community support for one person.
Shopping was completed weekly and involved the person... supported to go to church on Sundays... attended Mencap group activities in the local area.
AI Generated
Last inspected: April 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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