Working at Combe Lea Community Resource Centre

The provider promoted a proactive and positive safety culture based on openness and honesty... The provider had improved how they were managing and recording safeguarding incidents... Medicines management systems had improved... regular effective medicines audits.

One staff member said, “we are a well-established team, and we all work well together.” Staff told us they felt confident to speak up if they had any concerns... Staff confirmed they received detailed handovers... “Teamwork is fantastic.”

The registered manager had a system to assess safe staffing levels. Leaders confirmed this was reviewed regularly... relatives described ... staffing levels were good, with enough staff available to meet people’s needs... “there are plenty of staff, it could be like one for every two residents.”

Staff had received training to enable them to support people safely... Records demonstrated all staff had completed a structured training programme which included online and face-to- face sessions. Staff medicine competency checks were carried out and recorded.

The registered manager and deputy managers had worked at the service for a number of years. Both staff and relatives spoke positively about the leadership, describing the team as approachable and supportive. Staff told us they felt well supported in their roles.

Daily activities such as musical bingo, quizzes and yoga had been developed... students from a local college visit to offer health and beauty treatments, and children from a nearby school come in to do activities, for example reading or planting up pots... relatives: they do bingo, and quizzes.