Last updated: 9 February 2026
"Staff feel supported by approachable management and enjoy a strong team culture with low staff turnover, but occasional agency staff and limited activities hold it back."
Medicines were well managed... thoroughly audited... Staff were confident that any allegations made would be fully investigated to ensure people were protected.
Staff all said they really enjoyed working at Colwill Lodge, they cared about the people they looked after and they worked well as a team. There was a very low staff turnover.
There were enough staff on duty to meet the needs of the people. The service sometimes used agency staff but mostly used staff who knew people.
Regular refresher training took place... Staff completed training on topics related to specific people's needs... Staff received regular supervisions and annual appraisals.
All parents/carers knew who the registered manager was and comments included, 'She is always available and very approachable'. Staff felt well supported by management.
Customer feedback forms showed people had enjoyed going shopping with staff, out for a walk, gardening, cafes of their choice and watched their favourite sports events. On the day of the inspection 14 of the 15 people using the service had gone out to attend their usual day care activities.
Staffing is adequate with enough people on shift, but they sometimes bring in agency staff instead of relying fully on the permanent team.
The service sometimes used agency staff but mostly used staff who knew people, which was important as most people had complex needs.
No activities coordinator or special programmes, so the job is mostly personal care, basic games, and helping with simple outings like walks or cafes.
There were books and magazines available and a wide range of games to use on the games console. Customer feedback forms showed people had enjoyed going shopping with staff, out for a walk, gardening, cafes of their choice.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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