Last updated: 10 February 2026
"Approachable leadership and positive team morale, but regular agency and bank staff use after past shortages hold it back."
2020 IPC inspection: Assured good infection prevention with robust screening, PPE, testing; staff felt safe. Per 2019: Staff trained in safeguarding, risks assessed, incidents monitored, medicines mostly safe.
Per 2019 comprehensive inspection: Staff said 'We work well as a team, we really get on and I love it here'; 'morale has massively improved'; open, transparent culture with cohesive teamwork.
Per 2019 comprehensive inspection: Mixed views on staff availability, sufficient found using dependency tool but achieved with regular bank and agency staff after period of high agency use.
Per 2019 comprehensive inspection: Staff received induction, training relevant to roles, supervision and appraisals; specialist updates for nurses in wound care, syringe driver, catheter and end of life care.
Per 2019 comprehensive inspection: Registered manager in post since July 2018; people, relatives and staff positive about leadership, described as approachable, open, acted on feedback improving stability.
Per 2019 comprehensive inspection: Designated activities staff provided varied person-centred programme: pottery classes, cinema, hair salon, minibus community outings, visits from churches, nursery and schools.
Enough staff on duty to cover shifts but they use agency and bank workers regularly, and some relatives mentioned past shortages.
A relative told us, 'They have been very short of staff and far too many agency working, more than their own staff at times. I have to say this is much better than it was'
Training covers the basics and some specialist areas for nurses but no mention of funded qualifications or career development paths.
Staff had received training relevant to their roles and responsibilities. Staff received supervision and annual appraisal to enable them to review their practice and consider any training needs.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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