Working at Colne House

Staff protected people from risks of abuse. People received their medicines safely with audits. Systems in place to review incidents for learning.

Staff reported a high level of job satisfaction. They reported a good culture and ethos. 'We have a happy team that support each other'.

Staffing levels and recruitment practices were safe. Staff told us, 'The staffing levels are excellent' and 'We have enough staff to give people one to one time.'

The registered manager led by example and was respected by staff. They were visible in the home, directing care and providing a positive role model for staff.