Working at Colne House

Improved infection control and risk management systems were in place... Risks were assessed and preventative action taken to reduce any risks of harm... Medicines were managed safely, by trained staff.

Staff said they felt listened to and there was a good team spirit. One staff member told us the manager 'Puts residents first…we feel we're getting somewhere, have purpose.'

The manager used a dependency tool to help establish required staffing numbers based on the level of support people needed. During the inspection, we observed staff responding to call bells in a timely manner.

Per 2019 comprehensive inspection: Activities were provided by a designated activities coordinator. Activities were varied and personalised. For example... trip to the local pub... dementia cinema day and we go out on lots of outings.