Working at Collyhurst

Safety processes had gaps like incomplete risk records for falls, poor incident follow-up, and medication errors such as missed doses for 14 days.

records did not always show how these risks had been assessed and mitigated... Errors had occurred due to failures in the systems to support safe medicines practices... there was very limited information about investigations carried out to identify the cause.

Management quality checks missed problems like weak risk records, unreviewed fluid charts, and medication errors.

Quality audits had not identified where records lacked guidance on how to reduce risks such as falling. Fluid charts were not always reviewed... Medication errors had occurred and had not been identified.

Staffing is adequate and meets needs safely, but nothing special with no details on staff retention or agency use.

People told us there were enough staff to meet their needs. Staff told us staffing levels enabled them to look after people safely and records confirmed that assessed staffing levels were maintained.