Working at Collins House

Staff were trained in recognising signs of abuse and knew how to safeguard people. Staff undertook risk assessments... Regular audits were completed of the medication... Incidents were fully investigated and learning points were discussed at staff meetings.

The registered manager told us that they did not use agency staff at the service and all shifts were covered with regular or casual staff. People received care from a consistent staff team who had the skills to deliver high quality care.

The provider had set up a training academy to support staff and oversee staff training. Staff were supported with on-going training and to achieve nationally recognised training certificates. Staff also received support through one to one supervision.