Working at Collingwood Court

Medication records have errors like stock not matching and meds running out, and accidents like falls keep happening without full team learning to stop repeats.

some stock didn’t balance... Some medicines were out of stock... incidents re-occurred... lessons not all learned... robust analysis needed.

Staff numbers are okay for safety but sometimes short, too busy, and poor deployment leaves residents waiting or unoccupied.

“not enough staff” “sometimes short” “wait a long time for assistance” “staff were busy elsewhere and not available.”

No real activities programme or coordinator, so the role is mostly routine personal care with people often left sitting unoccupied.

people sat unoccupied or walked around... congregated on the landing... staff were busy elsewhere and not available to support them.