Last updated: 10 February 2026
"Good training and a positive culture where staff feel supported, but medicines safety issues and lack of activities hold it back."
2 breaches... improvements to medicines management... risk not well-managed... incidents re-occurred... stock didn’t balance... medicines out of stock.
People and staff were positive about the open culture... listened to... felt supported... 'good teamwork' 'I love working here' 'much better atmosphere'.
There were enough competent staff... however, improvements to staff deployment were needed... mixed feedback... 'sometimes short' 'not enough staff' 'wait a long time'.
Staff received training that was relevant... regular supervision... staff training matrix... variety of training courses... 'good quality'.
A manager was currently in post, who had applied to become registered... plans for split management... not on site for day-to-day management over 5 days.
Outside entertainment in garden... people sat unoccupied... congregated... staff busy elsewhere not available to support.
Medication records have errors like stock not matching and meds running out, and accidents like falls keep happening without full team learning to stop repeats.
some stock didn’t balance... Some medicines were out of stock... incidents re-occurred... lessons not all learned... robust analysis needed.
Staff numbers are okay for safety but sometimes short, too busy, and poor deployment leaves residents waiting or unoccupied.
“not enough staff” “sometimes short” “wait a long time for assistance” “staff were busy elsewhere and not available.”
No real activities programme or coordinator, so the role is mostly routine personal care with people often left sitting unoccupied.
people sat unoccupied or walked around... congregated on the landing... staff were busy elsewhere and not available to support them.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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