Last updated: 10 February 2026
"Stable staffing, strong teamwork and effective safety, although basic training and routine activities need improvement."
Assured preventing infections, using PPE effectively, admitting safely, testing accessed, policy up to date. From 2021 IPC inspection.
Staff said 'The team get on really well and we all help each other... good teamwork here'; regular staff meetings. Per 2019 comprehensive inspection.
Service never used agency staff, enough staff available, absences covered by team, no long waits for assistance. Per 2019 comprehensive inspection.
Staff completed range of training, induction, and care certificate; well supported by manager. Per 2019 comprehensive inspection.
Staff said 'We talk about any concerns and the manager will act on these'; registered manager had successful track record. Per 2019 comprehensive inspection.
Newsletter featured stories about activities, events, trips; partnership with 'Tales of the Vale' community project. Per 2019 comprehensive inspection.
Training covers basics like the care certificate but no specialist courses or funded qualifications for career growth.
New staff completed an induction... supported to complete the care certificate. This is nationally recognised training.
No dedicated activities coordinator or specialist programmes so the role might involve mostly routine care.
The service had its own newsletter and regular good news stories were shared in it. These often featured stories about activities, events and trips people had been involved in.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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