Working at Collingtree Park

Risks to people were assessed and measures were in place to mitigate risk, positive risk taking was supported. Systems and processes were in place to protect people from the risk of abuse. Staff knew how and when to raise concerns and the provider encouraged staff to speak up with any concerns.

There was a positive culture in the home that encouraged and ensured people and staff were supported to speak up with concerns and they were listened to.

Staff received regular training and updates. A staff member told us that the supervisions process included goal setting and options for additional training available, there were options for leadership and senior carer training for staff.

Staff received regular supervision and appraisal. There were opportunities for people to share feedback and ideas with the provider and management team.