Working at Colliers House
570-574 Woodway Lane, Coventry, CV2 2AF
Operated by Dignus Healthcare Limited
12 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Staff feel supported by management and enjoy improved teamwork, but staffing shortages from sickness and vacancies need addressing."
Safety & Risk
6/10
✓
We were assured... provider was preventing... infection... using PPE effectively (2020). Medicines administered correctly but some checks inaccurate, improvements required (Per 2019 comprehensive inspection).
Staff Culture
7/10
✓
Several staff told us team work had improved at the service under the new management. Staff were positive about management support (Per 2019 comprehensive inspection).
Staffing Levels
5/10
!
People were supported by enough staff... Some staff told us sickness could be an issue... they had bank staff... There were some staff vacancies (Per 2019 comprehensive inspection).
Training & Dev
6/10
✓
Staff received an induction... completed the necessary training... some staff had completed the Care Certificate (Per 2019 comprehensive inspection).
Management
7/10
✓
Staff were positive about management support. One staff member told us, 'I think the service has improved quite a lot with [registered manager] being here. I know I can go to them for anything' (Per 2019 comprehensive inspection).
Programmes
6/10
✓
Exercise sessions in the garden to music... virtual choir event... I go swimming... bowling and to the cinema (2020 and Per 2019 comprehensive inspection).
Points to consider
Staffing is enough to meet needs but sickness means using temporary bank staff sometimes and there are vacancies.
Some staff told us sickness could be an issue at times with staff absence, however they had bank staff... There were some staff vacancies, and recruitment was on-going. (Per 2019 comprehensive inspection)
Medication safety has minor issues like wrong stock counts and some staff unclear on storage temperatures.
Some checks on medicines did not accurately identify issues... some staff we spoke with were not clear about medicine storage temperatures. (Per 2019 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews