Last updated: 9 February 2026
"Strong teamwork, safety focus, and good training build confidence, but basic activities and past agency staffing hold it back."
The registered manager had undertaken analysis of accidents and incidents, including steps to reduce risks whilst acknowledging right to independence. Risk assessments reviewed regularly; systems tracked behaviours to drive improvement.
The service had a strong emphasis on teamwork and communication. Staff commented that they all worked together and approached concerns as a team. 'We work well together, we have the staff we need.'
We observed there were sufficient staff on the day of the inspection and staffing rotas showed that sufficient staff were in place to meet people's needs; relative noted past agency use.
'I'm confident in the training I've had about restraint and de-escalation. We get support from the positive behaviour support team.' Staff had undertaken training and competency checks for medicines.
Staff demonstrated an understanding of their roles and responsibilities and told us that they had confidence in the registered manager. One member of staff told us, 'I can speak to [registered manager] at any time.'
'He loves the tea parties and socialising with friends.' 'They take [my relative] out regularly... He has just had a Christmas night out which they took him to.'
Just basic social events like tea parties, outings, and Christmas nights out, no activities coordinator or specialist programmes to add variety to the job.
'He loves the tea parties and socialising with friends.' 'They take [my relative] out regularly... He has just had a Christmas night out'
Enough staff to get by now, but agency workers were used in the past to cover shortages.
'There have been issues in the past with not being enough staff, so agency staff have been used, but I have no evidence of the staffing levels affecting my [relative].'
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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