Last updated: 9 February 2026
"Approachable management that listens and a supportive team culture, but basic group activities and standard training hold it back."
2021 targeted inspection: We were assured the service were following safe infection prevention and control procedures to keep people safe. Per 2019: Staff demonstrated a good awareness of safeguarding procedures.
Per 2019 comprehensive inspection: Staff felt supported. Feedback included 'I do feel very supported; the team are great here, we all get on'.
Per 2019 comprehensive inspection: There were enough staff available to meet people's needs.
Per 2019 comprehensive inspection: A staff induction and training programme was in place. Competency assessments checked that learning had been embedded in practice.
Per 2019 comprehensive inspection: People and staff told us the management team were approachable and listened to them when they had any concerns. All feedback was used to make continuous improvements.
Per 2019 comprehensive inspection: There was range of group activities and entertainment for people to access.
Enough staff on shifts to meet basic needs and no long waits for residents, but no details on agency use or stable long-term team.
There were enough staff available to meet people's needs.
Only standard induction and basic training with check-ups on skills, no specialist courses or funded qualifications for career growth.
A staff induction and training programme was in place. Competency assessments checked that learning had been embedded in practice.
Just basic group activities and entertainment, no coordinator or special programmes to add variety beyond routine care tasks.
There was range of group activities and entertainment for people to access.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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