Working at College Hill Residential Home
64-66 College Hill Road, Harrow, HA3 7HE
Operated by C & K Healthcare Limited
11 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Strong safety and supportive approachable management, but basic activities, routine training, and COVID staff pressures hold it back."
Safety & Risk
8/10
✓
2022: Assured provider preventing infections, using PPE effectively, up-to-date policy, staff trained in IPC, vaccinations and testing; per 2019: medicines handled safely, risks assessed monthly.
Staff Culture
6/10
✓
Per 2019 inspection: Staff told us they felt supported; complimentary about approachable manager; regular staff meetings to share ideas and views acted upon.
Staffing Levels
5/10
!
Per 2019 inspection: There were sufficient staff deployed to keep people safe and people were attended to without delay; 2022: measures in place to mitigate COVID-19 related staff pressures.
Training & Dev
5/10
!
Per 2019 inspection: Staff had attended essential training such as safeguarding, Mental Capacity Act, moving and handling; refresher sessions provided; monthly supervisions.
Management
7/10
✓
Per 2019 inspection: Staff told us 'The manager is approachable. She has an open-door policy' and felt free to raise concerns knowing they would be dealt with.
Programmes
4/10
!
Per 2019 inspection: Programme of activities included board games, cards, puzzles, music, quiz and arts and crafts; mobile library and church choir visits.
Points to consider
No activities coordinator or special programmes, just basic games, puzzles, music and crafts so the job is mostly routine care.
Per 2019 inspection: Activities included board games, cards, puzzles, music, quiz and arts and crafts.
Staff numbers are enough to cover care but there were COVID-related pressures to manage around, no details on low turnover or no agency staff.
2022: The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures; per 2019: sufficient staff deployed.
Only standard mandatory training like safeguarding and moving people, plus basic supervisions, no specialist courses or funded qualifications.
Per 2019 inspection: Staff had attended essential training, such as safeguarding adults, The Mental Capacity Act 2005, moving and handling, and equality and diversity. Refresher sessions were also provided.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews