Last updated: 9 February 2026
"Staff feel supported with good training, sufficient staffing and strong safety, although activities lack variety and staff turnover has only recently stabilised."
Staff showed a good understanding of safeguarding procedures... People's medicines were stored, administered and recorded safely... The records we saw showed that there had been no recent errors.
Staff were positive about the support they received and felt part of the organisation. One support worker said, 'It's been very good here, the management are very supportive.'
The service had reviewed the staffing levels and there were sufficient staff on duty in the daytime... One staff member said, 'There's always an extra person on so if someone wants to go out we can support them.'
New staff had a comprehensive induction... The service offered a range of ongoing training... Staff received regular supervision and appraisal.
The service was led by an experienced registered manager. There were a range of systems and processes in place to engage with people and get feedback about the care and support they received.
People were supported to take part in a range of events and activities... including volunteering roles, adult education classes and attending the local gym... Some people had limited positive relationships and there was a risk of social isolation.
Activities are basic community outings like gym and classes with no coordinator, so the role might lack variety beyond routine care.
People took part in a range of activities including volunteering roles, adult education classes and attending the local gym... some people had limited positive relationships and there was a risk of social isolation. We have made a recommendation about supporting people to increase their opportunities for positive relationships.
Staff team only recently stabilised after previous high turnover, so retention might not be rock solid yet.
People told us that they had seen improvements to the service. Previously there had been a high turnover of staff but we could see evidence that this had improved with recent recruitment and the staff team was now more stable.
Only standard training and regular supervision mentioned, no specialist courses or funded qualifications for career growth.
The service offered a range of ongoing training to ensure staff continued to develop their skills and knowledge. Training was refreshed regularly... Staff received regular supervision and appraisal to support them to fulfil their roles.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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