Working at Colham Road
3 Colham Road, Uxbridge, UB8 3UR
Operated by The London Borough of Hillingdon
13 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Supportive management, good staff retention and regular training, but medicines management issues and infection control lapses held it back."
Safety & Risk
4/10
!
Medicines were not always managed in a safe way. We identified concerns with some records about medicines and the storage of some medicines... staff had disposed of some personal protective equipment (PPE) in open topped wastepaper bins.
Staff Culture
6/10
✓
The staff enjoyed working at the service and spoke fondly about the people they cared for. They told us they felt well supported. Some of their comments included, 'We work well as a team and support each other.'
Staffing Levels
7/10
✓
There was good staff retention, and this helped to ensure people were cared for by familiar staff. The provider used a pool of regular temporary staff to help cover staff absences.
Training & Dev
8/10
✓
There were regular training updates for all staff, including opportunities to undertake qualifications in care. Staff had completed essential training about learning disabilities and autism. The registered manager had been proactive in sourcing training about dementia.
Management
8/10
✓
Staff told us they were supportive. Their comments included, 'I get very good support from the other staff and the manager' and '[The manager] is fantastic and very supportive.'
Programmes
6/10
✓
The staff organised a range of different activities... music and sensory activities... animal events... music and dance... sailing... festivals and national days were celebrated.
Points to consider
Medication records and storage had issues that could lead to errors, and infection control wasn't always followed like putting PPE in the wrong bins.
Medicines were not always managed in a safe way. We identified concerns with some records about medicines and the storage of some medicines... staff had disposed of some personal protective equipment (PPE) in open topped wastepaper bins rather that the clinical waste bins.
Sensory room out of use and no dedicated transport vehicles mean fewer varied outings and creative options.
The dedicated sensory room was no longer in use... At the time of the inspection, there were not dedicated vehicles for the service. This limited how easily people could access events outside of the home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews