Working at Colenso House
23 Colenso Road, Ilford, IG2 7AG
Operated by Eden Supported Services Ltd
5 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Staff feel supported with good training and safety processes, but no permanent manager affects leadership stability."
Safety & Risk
7/10
✓
Processes in place to minimise risks to people's safety. Staff understood what constituted abuse and systems were in place to protect people from harm.
Staff Culture
6/10
✓
There was an open and positive culture within the service, which was focussed on people. Staff felt supported.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs and to provide personalised care and support.
Training & Dev
7/10
✓
Staff were able to request to gain further qualification, for example we saw one member of staff had requested to enrol on a national qualification in health and social care at level three.
Management
2/10
✕
There was no registered manager in place at the time of our inspection.
Programmes
5/10
!
There was a variety of activities for people to join in with during the week. Each person had a 'weekly activity planner'.
Points to consider
No permanent manager in post, which affects leadership stability and oversight.
There was no registered manager in place at the time of our inspection.
Only basic weekly activities and social events, no dedicated coordinator to make the role more varied.
There was a variety of activities for people to join in with during the week. Each person had a 'weekly activity planner'.
Staffing is adequate but nothing special, with no details on retention or agency use.
There were enough staff to meet people's needs and to provide personalised care and support.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews