Working at Cole Bank Road

No permanent manager in post, just an acting one which could mean less stable oversight.

The service did not have a manager registered with the Care Quality Commission. The current deputy manager had applied to become the registered manager at the time of inspection; however, this process had not completed at the time of writing.

Only basic individual activities like clocks for calming or bus watching, no organised programme or coordinator to vary the workday.

Care plans showed that people were supported to explore activities they enjoyed and promote their independence. For example, it was documented that a person would sometimes get frustrated. However, if a certain type of clock was given to them, they would wind that up and the process could help them reduce their frustration... Staff ensured that the person was sat near a window so that they could view Buses.