Working at Coldwells House
Coldwell's Road, Hereford, HR1 1LH
Operated by Ms K A Rogers
41 bedsResidential homesRehabilitation (illness/injury)
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.5/10
Key Finding
"Strong management and team culture with innovative activities, but basic training and occasional staffing shortages due to sickness."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Some ‘when required’ medicines protocols did not always include sufficient information... addressed this issue during our inspection.
Staff Culture
8/10
✓
Staff told us there was a strong culture of collaboration among the team. A staff member told us, “We have good atmosphere, we have a good team, it helps a lot.”
Staffing Levels
7/10
✓
Staff provided us with mixed but mostly positive feedback on staffing levels. A member of staff told us, “Staffing levels are mostly good. Sometimes people are off sick, but we manage most of the time.”
Training & Dev
6/10
✓
The registered manager had a training matrix in place which evidenced most staff had completed all training and competency assessments to ensure they were able to meet people's individual needs.
Management
9/10
✓
The management team had a very clear understanding of the provider’s vision for the care home... Feedback from staff, relatives and health professionals emphasised this was an extremely well-run and caring service.
Programmes
8/10
✓
Examples included introducing a therapy doll for someone living with dementia, adapting mealtime experiences to reflect someone’s past values and identity, and implementing personalised equipment within 48 hours to ease another person’s anxiety.
Points to consider
Training covers basics and most staff are up to date, but nothing special like specialist courses or funded qualifications.
The registered manager had a training matrix in place which evidenced most staff had completed all training and competency assessments
Staff levels usually good but sickness sometimes means just managing, not always unhurried care.
“Staffing levels are mostly good. Sometimes people are off sick, but we manage most of the time.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews