Working at Coldbrock House

Staff were knowledgeable about safeguarding people from abuse, and were confident to report concerns... Medicines were managed safely... Staff reflected on incidents that occurred, and took action to prevent them from re-occurring.

Staff were supported and motivated in their roles... Staff told us they enjoyed working at Bearwood House Residential Home and were motivated in their roles... 'We have regular staff meetings, and are asked for our input.'

There were enough staff available to meet people's needs and keep them safe... One staff member commented, 'There are enough of us on each shift; we don't have to rush people when we support them.'

Staff told us about the various training they received to develop their skills. This included practical sessions to learn about moving and handling, as well as on line courses... 'The training we had about dementia was particularly good'... annual appraisals.

There was an open culture within the service and the management team were approachable and available for people and staff. Staff were supported and motivated in their roles.

They arrange coach trips out and we go to the local church... reminiscing group... choir... cooking sessions... activities co-ordinator.