Working at Cold Springs Park Care Home

Staff knew how to protect people from avoidable harm... Risk assessments identified the individual risks... Medicines were administered safely... provider took action to reduce accidents and incidents

Staff said, 'It's a lovely place. I wake up in the morning and look forward to going to work.' The service had a positive culture that was person-centred, open and inclusive

People and relatives said there were enough staff to provide the right support. Their comments included, 'If I press the buzzer I know they will be there at once'

Staff received training that was relevant to their role. New staff completed induction training and the Care Certificate. Staff had opportunities to complete a care qualification

Staff said the new manager was approachable, reasonable and fair. They said the morale at the home had recently improved because of the new manager

There was a good range of activities and social events for people to join in. These included exercise, arts, music and quizzes... regular trips to the shops or other places of interest