Last updated: 10 February 2026
"Supportive leaders and strong teamwork create a positive culture, but some shifts use agency staff and activities lack specialist programmes."
Staff told us they felt supported by leaders, and this meant they felt safe and supported to report incidents and reflect upon them. Incidents and accidents were recorded by staff at the time they occurred and audited on a monthly basis by leaders.
Most of the staff who we spoke with commented on the strong teamwork and shared goals which they felt made for a positive working environment. Staff told us they felt supported by leaders and they could go to leaders with any concerns that they had.
We reviewed staff rotas for the previous 4 weeks. The majority of shifts were covered by permanent staff, with some shifts covered by agency staff.
The provider had access to a dedicated training manager who designed training for staff, as well as booking training from external providers when trainers with specific skills and experience were required.
Leaders knew people and staff well and understood their needs. Leaders held a ‘Coffee and cake’ session every month where staff were invited to meet with leaders for an informal session and discuss anything they wished to raise about their work.
Relatives talked about a wide range of activities organised by the home, including local schools coming to visit and sing to their family members, pet therapy visits, and being supported to go out on trips such as visits to a local Tea Dance organised by the provider’s parent company.
Some shifts get covered by agency staff instead of permanent team members.
The majority of shifts were covered by permanent staff, with some shifts covered by agency staff.
Activities are regular group events and trips like pet therapy and school visits, but no specialist programmes to make the role more varied.
Relatives talked about a wide range of activities organised by the home, including local schools coming to visit and sing to their family members, pet therapy visits, and being supported to go out on trips such as visits to a local Tea Dance organised by the provider’s parent company.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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