Working at Cocklebury Farmhouse

Staff sometimes used restraints not following training and records had rude comments about residents, making safety risky.

Restrictive practices had sometimes not been in line with those being trained which could risk people being harmed... the records contained sometimes derogatory information that demonstrated a lack of knowledge and understanding by staff and management

Staff missed training on learning disabilities, autism, and communication skills needed for the job.

Staff had received limited or no training in the wide range of strengths and impairments people with a learning disability and or autistic people may have, any mental health needs and communication tools

Managers lacked knowledge of latest rules and best practices, missing problems like poor restraint use.

The management lacked knowledge of current legislation, guidance and practices... Management and staff made it clear it was considered necessary within their current knowledge and understanding