Working at Cockington House

We found medicines records were not completed appropriately for people receiving as required medicines... There were gaps noted in records for administration of medicines.

Staff consistently told us they felt communication between the registered manager and the staff team was poor and if they raised matters or suggestions for improvement they were not listened to.

Staff told us there were not enough staff to support people to engage with activities. On speaking with the registered manager about the amount of commissioned support hours each person was entitled to, they were unable to tell us.

Not all staff felt they had the right training and support to meet people’s more complex health needs, including support around autism and mental health. The registered manager and staff team had gaps in their knowledge.

Staff voiced concerns regarding the culture and leadership at the service. They did not feel the registered manager listened to them or acted on concerns particularly about people’s quality of life.

Not all people were supported to access meaningful activities, both in and out of the home. One person told us, “I get bored sometimes.”