Working at Coble House

Staff safeguarded people from the risk of abuse. Accidents and incidents were investigated and recorded. The registered manager shared learning from incidents with staff.

The registered manager shared information with staff through regular meetings. This gave staff an opportunity to shape the service and affect change.

There were enough staff deployed throughout the day and night to meet people's needs.

Staff delivered effective care through good training and support. A good induction was embedded into the staff probationary period. The registered manager and senior staff provided ongoing support to staff through supervision sessions, appraisals and daily observations.

The registered manager had instilled a positive, person-centred culture. Staff were motivated by the registered manager to provide good quality, person-centred care.