Last updated: 10 February 2026
"Strong management support, robust training and positive culture make staff feel valued, but no activities and staffing delays during crises hold it back."
The provider had a strong proactive and positive culture of safety, based on openness... Staff actively listened to concerns about safety and thoroughly investigated... Lessons were always learnt.
Staff were positive about the management team and how well supported they felt. They described how their work was routinely praised and recognised... the provider had been winners of a North East of England Excellence in Health and Wellbeing Award.
Generally, there were enough core staff... A staff member said, 'The staffing levels are adequate.' At times when people became seriously unwell there could be delays in obtaining the staff needed.
The provider’s ‘people team’ had ensured a robust training programme... offered access to additional training including... nurse training, apprenticeships, preceptorship and mentoring programmes. The nursing team... ran clinical reflective groups.
The senior management team were extremely responsive to staff concerns and listened closely to their feedback. Following changes... the provider acted quickly... increased the base pay scale for all the staff.
No activities, engagement programmes, creative approaches, or activities coordinator mentioned; report focuses solely on clinical care, crisis management, risk-taking, and independence support.
Staff numbers are enough most days but extra help can be slow to get during resident crises.
At times when people became seriously unwell there could be delays in obtaining the staff needed to cover the duration of the crisis.
No fun activities or special programmes mentioned so the job is mostly routine care and crisis support.
No activities, engagement, or creative approaches mentioned at all.
Staffing relies on extra workers at times which means shifts can feel stretched during busy periods.
A staff member said, 'When there are only 3 members of staff on duty... we are only managing to do the bare minimum'.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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