Working at Coalville Nursing Home

Most people had detailed care and risk support plans... Some risk assessments needed updating... One person at risk of falls, malnutrition, dehydration, and distress, had no care plans/risk assessments... The new manager had already identified these issues... no negative impact... Medicines records mostly in good order... some had lapsed due to pressures.

A staff member said working at the service made them feel respected as a person and part of a team. Another commented positively on the 'opportunities to progress' and the 'friendly nature of staff'... Most staff said the service was safe and well-led. They said managers supported them.

The service had high staffing levels... to meet the challenges of keeping people safe throughout the pandemic... 'Hats off to the staff who have dealt with the situation, working long and extra hours'... Managers acknowledged recruitment had been a challenge during the pandemic.

Per 2018 comprehensive inspection: New staff had completed a comprehensive induction programme and the staff team had been supported through regular supervision and annual appraisals.

A new manager was in post and supported by senior management... Managers and staff said the new manager had already had a positive impact on the service and was a caring and experienced professional dedicated to the well-being of people using the service, relatives and staff.

Per 2018 comprehensive inspection: activities coordinator ensured people were involved in meaningful activity... wide range of activities were offered including, arts and crafts, flower arranging and one to one games such as dominoes. Other activities included cooking classes and armchair bowling.