Working at Coach House Nursing Home
Broome House, Stourbridge, DY9 0HB
Operated by Miss Tania Mary Hilda Bradley
17 bedsNursing homesRehabilitation (illness/injury)
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel motivated in a family-like culture with valued specialist training, but new quality monitoring systems need time to embed and medicine records have gaps."
Safety & Risk
6/10
✓
Overall, medicines were ordered, stored and administered safely in line with people's prescriptions. We identified improvements were needed to ensure eye drops and liquid medicines were routinely dated when opened
Staff Culture
8/10
✓
Staff felt motivated by the registered manager to provide high standards of care. One staff member told us, 'The standard of care is good, and it is a relaxed place to work. It is more like a family run place rather than a big home where you can get lost. It feels secure because it is homely'
Staffing Levels
6/10
✓
We received positive feedback from staff about staffing levels which they felt enabled them to provide safe care, and carry out the tasks to minimise risks to people.
Training & Dev
7/10
✓
The registered manager valued the importance of having specialist training in more complex areas of care and arranged for specific training in epilepsy and end of life care.
Management
5/10
!
There were new systems to monitor the safety of the service. More time was needed for these processes to embed and become effective systems of quality assurance.
Programmes
6/10
✓
Each person had a person-centred activity plan to ensure they were given opportunities to involve themselves in hobbies and interests of their choice.
Points to consider
New quality monitoring systems are still bedding in and not fully reliable for oversight yet.
There were new systems to monitor the safety of the service. More time was needed for these processes to embed and become effective systems of quality assurance.
Gaps in medication records like not always dating eye drops or tracking catheter changes properly.
We identified improvements were needed to ensure eye drops and liquid medicines were routinely dated when opened and records relating to the administration of patch medicines followed manufacturer guidelines
No dedicated activities coordinator or specialist programmes, just basic person-centred plans and crafts.
Each person had a person-centred activity plan to ensure they were given opportunities to involve themselves in hobbies and interests of their choice.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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