Last updated: 10 February 2026
"Staff feel supported with good training, but no registered manager, staffing shortages and lack of activities hold it back."
Systems in place to assess and monitor risk were not effective in identifying concerns we observed during the inspection which put people at risk.
Staff spoke positively about working at clumber house and felt well supported by the management team.
There was not always enough staff to respond to people's needs quickly. There was a tool in place to establish the staffing levels required at the service but staff were busy and task focused and had limited time to respond and provide people with person centred care.
Staff received training appropriate to their role, with on-going training given.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 4 weeks and was in the process of submitting an application to register.
Daily recordings were task related and lacked information on activities or social engagement. During the inspection it was not evident how people's social and emotional needs were being met.
No permanent manager in post, with a new one just applying to register.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 4 weeks and was in the process of submitting an application to register.
Not enough staff at times, leaving you rushed and with no time for chats with residents.
There was not always enough staff to respond to people's needs quickly. Staff were busy and task focused and had limited time.
No activities programme in place, so the job is mostly routine personal care tasks.
During the inspection it was not evident how people's social and emotional needs were being met. Daily recordings were task related and lacked information on activities or social engagement.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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