Working at Clubworthy House
Clubworthy, Launceston, PL15 8NZ
Operated by Nos Nom
2 bedsResidential homes
Workplace Score
1.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 1.8/10
Key Finding
"Good staff training and varied activities, but bosses undermine and de-skill staff while controlling everything and ignoring safety concerns."
Safety & Risk
1/10
✕
Despite having appropriate policies, the provider failed to report or investigate allegations of physical and verbal abuse. Staff told us “[provider] shouts back at [person] if they shout or throw stuff, they say it’s desensitising, or mirroring”.
Staff Culture
1/10
✕
Staff told us they felt undermined and de-skilled by the provider’s approach. One staff member said, “I have never been ripped apart so brutally in my life, I was in tears. You come away absolutely broken, with your confidence on the floor”.
Staffing Levels
1/10
✕
Rotas showed the providers also covered all sleeping shifts and were the only staff members on duty overnight for the whole month. This meant they were scheduled to work in excess of 80 hours a week each. Staff told us the providers were “almost always” present at the service, even on their scheduled days off.
Training & Dev
4/10
!
Staff completed appropriate training but were not empowered to implement it and it was not embedded into practice. One staff member said, “You get trained, but you can’t use it. Everything has to be done their way”.
Management
1/10
✕
The provider did not have a proactive and positive culture of safety based on openness and honesty. They did not listen to concerns about the culture of the service. Staff told us they felt unable to raise concerns and the provider failed to recognise elements of poor practice.
Programmes
4/10
!
Weekly plans included household tasks such as shopping, cooking, cleaning and looking after the many animals at the property... multiple theatre trips and live music events.
Points to consider
Bosses control everything and shout down staff concerns so you can't speak up or feel supported.
Staff told us they felt unable to raise concerns and the provider failed to recognise elements of poor practice which impacted on people’s physical and emotional safety. One staff member said, “I got paid to agree”.
Bosses cover every shift themselves working over 80 hours a week which leaves staff de-skilled and undermined.
Rotas showed the providers also covered all sleeping shifts and were the only staff members on duty overnight for the whole month. This meant they were scheduled to work in excess of 80 hours a week each... One staff member said, “They are lovely people, but they have a control issue and will deskill you”.
Toxic closed culture where supervisions leave you in tears and morale is rock bottom.
One staff member said of a supervision they received, “I have never been ripped apart so brutally in my life, I was in tears. You come away absolutely broken, with your confidence on the floor”. Another staff member said, “It’s a closed culture, there’s no one to hold them to account”.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Inadequate
Safe
!
Requires improvement
Effective
✕
Inadequate
Caring
✕
Inadequate
Responsive
!
Requires improvement
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews