Last updated: 9 February 2026
"Approachable managers who listen to staff and strong safeguarding, although staffing lacks a stable team and training is only standard."
Staff had regular safeguarding training and demonstrated a good understanding of how to protect people from abuse. They felt confident concerns reported were listened and responded to.
People said they felt safe with the staff who supported them. There was a friendly and relaxed atmosphere, people spent time with staff and enjoyed their company.
There were enough staff to meet people's needs. For example, where people were unable to use a call bell, staff visited them regularly to anticipate their needs and keep them company.
Staff had been provided with the appropriate training to enable them to carry out their roles effectively. Staff members had been trained in the safe administration of medicines and were assessed as competent.
Staff told us they felt listened to and that the registered manager was approachable. A staff member said, 'The door is always open, and the manager is very approachable to everyone.'
Per 2019 comprehensive inspection: People were supported to engage in a wide range of stimulating activities. Local nurseries and schools regularly visited the service and joined in with the activities... included gardening, quizzes, reminiscence, music and therapy animals.
Staffing is adequate but nothing special, no details on low agency use or stable long-serving team.
There were enough staff to meet people's needs.
Only standard training like induction and mandatory courses, no specialist training or funded qualifications.
New staff completed an induction programme and mandatory training. All staff completed regular training to ensure they were able to meet people's needs.
Activities programme exists with coordinator and variety like gardening and school visits, but no specialist named programmes or innovative approaches.
Per 2019 comprehensive inspection: Activities... included gardening, quizzes, reminiscence, music and therapy animals.
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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