Working at Cloverdale

Safeguarding incidents were investigated, and learning implemented where appropriate, however not all staff were confident in their knowledge... for one person learning following an incident had not occurred which led to further distress... agency staff who worked at the service did not have a competency assessment completed before administering medicines.

Staff feedback included increased stress levels, in part from working alone at night... The last survey showed staff felt supported, but at the same time 6 staff would not recommend the service as a place to work... Some staff told us they felt a lack of motivation due to the stress of work.

Leaders told us there was a high use of agency staff due to current staffing levels at night, however regular agency staff were employed and there was an ongoing recruitment plan to reduce this need... We reviewed staff recruitment records and found not all contained the required information.

Staff completed safeguarding training; however, 2 staff were not up to date with this training... We reviewed staff training records and found not all staff had completed a specialist training course... epilepsy was covered in staff’s induction, however not all staff had refreshed this knowledge.

People and their relatives told us the lack of drivers employed by the service, impacted their ability to engage in meaningful activities outside of the home... Some goals were focused on promoting people’s independence, such as cleaning their bedroom and using the toilet, and did not include information about people’s aspirations and life goals.