Last updated: 10 February 2026
"Staff love the management and enjoy a passionate team spirit, but no activities coordinator and basic training hold it back."
2020 targeted inspection: 'We were assured the service were following safe infection prevention and control procedures... examples of good practice including visitor arrangements, testing, PPE and designated areas'; per 2018: medicines safe, safeguarding systems effective
Per 2018 comprehensive inspection: 'Staff we spoke with were passionate about their work... "It's a great place to work. We all know what we are doing and we work as a team"'
Per 2018 comprehensive inspection: 'There were enough staff to meet people's care needs... staffing levels were consistent with enough staff available to meet people's needs'
Per 2018 comprehensive inspection: 'Staff had the training and support they needed... completed training the provider considered mandatory... purchased additional training packages to supplement the basic training'
Per 2018 comprehensive inspection: 'Care staff commented positively on the way the service was managed... "I love working here, the manager and owner are amazing"... "The manager is excellent, he's always available"'
Per 2018 comprehensive inspection: 'People took part in different activities... gardening... watched tennis on the TV and enjoyed eating ice cream', no coordinator or structured programme mentioned
No activities coordinator or regular structured programme, so the role is mostly routine personal care.
Per 2018 comprehensive inspection: 'People took part in different activities... gardening... watched tennis', no mention of coordinator or regular variety
Only standard mandatory training with some basic extras, no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: 'completed training the provider considered mandatory... purchased additional training packages to supplement the basic training'
Staffing is adequate and consistent but nothing special, no details on retention or agency use.
Per 2018 comprehensive inspection: 'There were enough staff... staffing levels were consistent with enough staff available'
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp