Working at Clovelly House Care Home
18 St Michaels Road, Newquay, TR7 1RA
Operated by Clovelly House Care Home Limited
19 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Supportive managers, valued staff and good training, but basic activities and busy periods hold it back."
Safety & Risk
8/10
✓
Per 2021 targeted inspection: 'The service was safe.' 'We were assured that the provider was... preventing visitors from catching and spreading infections... using PPE effectively and safely... accessing testing... infection prevention and control policy was up to date.'
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: 'Staff felt valued and enjoyed their work.' 'Staff spoke positively about the management team. For example comments included, "The managers are very supportive."'
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: 'During the inspection we observed that there were sufficient numbers of staff to meet people's needs.' 'Staff told us that there were busy periods but that they felt they could meet every bodies needs in a timely way.'
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: 'records showed that their training was update regularly... staff had also undertaken a variety of further training related to people’s specific care needs such as dementia care, diabetes care and care of the dying.' 'Staff received regular supervision'
Management
7/10
✓
Per 2018 comprehensive inspection: 'People, relatives, staff and visiting healthcare professionals told us the manager was approachable and friendly.' 'Staff spoke positively about the management team... "The managers are very supportive."'
Programmes
4/10
!
Per 2018 comprehensive inspection: 'People went out every few months with the ‘lions’ organisation... The service had held coffee mornings... external entertainers who visited the services. For example ‘drums up’.'
Points to consider
Just basic activities like occasional outings, coffee mornings, and entertainers, no coordinator or regular programme to vary the workday.
People went out every few months with the 'lions' organisation... coffee mornings leading up to Christmas... external entertainers who visited the services. For example 'drums up'.
Staffing levels are adequate but busy periods make it stretched at times.
Staff told us that there were busy periods but that they felt they could meet every bodies needs in a timely way.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews