Last updated: 9 February 2026
"Staff enjoy a friendly, home-like atmosphere with good training and responsive management, but staffing numbers get mixed feedback depending on resident needs."
The improvements which the provider had made to the service in the time between our first two visits and last visit gave us enough assurance that the service was safe.
Staff enjoyed working at Clovelly House. One member of staff said, 'I choose to stay here. I just love the residents and staff are friendly – we find a way to make things fun. I just feel it's like home.'
Staff we spoke with gave us mixed feedback regarding staff numbers on site. Staff told us that it changed depending on the needs of people at the service. We did not see anything which concerned us regarding low staffing numbers.
Staff received training, supervision and support so that they could do their job well. Staff were given incentives to do their job well and keep their training requirements up to date.
The registered manager was receptive to areas of concern we found during the first two days of our inspection. They acted immediately to rectify these issues.
The service provided people with the opportunity to take part in a varied schedule of activities... photographs of events which had happened throughout the last year. These included garden parties, trips to the seaside and visits from people and animals into the service.
Workers give mixed reviews on staffing numbers, which vary depending on resident needs.
Staff we spoke with gave us mixed feedback regarding staff numbers on site. Staff told us that it changed depending on the needs of people at the service.
Managers fixed issues like missed incident reports and audit gaps quickly during inspection but need stronger ongoing checks.
Records showed that the manager had reported most potential safeguarding concerns... There were however incidents which had occurred between service users that had not always been reported to us.
Training had some gaps at first that staff had to catch up on urgently before shifts.
On our first visit to the service we identified a number of gaps in staff members' training records... Staff who had not undertaken training were taken off shift until necessary training was completed.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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