Working at Clova House Residential Care Home
231 Chellaston Road, Derby, DE24 9EE
Operated by Clova House Ltd
20 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Approachable management and a homely family culture, but no structured activities programme and managers pitching in at busy times."
Safety & Risk
7/10
✓
Safeguarding incidents were reported, recorded and investigated. The registered manager analysed accidents and incidents to identify any emerging themes. Medicines were administered safely.
Staff Culture
7/10
✓
Staff consistently told us how Clova House was homely and how everyone worked together like a family. The registered manager told us how they operated an open-door policy for all.
Staffing Levels
6/10
✓
We observed enough staff to be available when people needed support, the registered manager and deputy manager also provided support to people at peak times such as mealtimes.
Training & Dev
6/10
✓
Staff training was relevant and up to date. Training was regularly reviewed by the registered manager to ensure staff were up to date.
Management
7/10
✓
Staff told us they felt the management team were approachable. We observed the management team to be visible and involved in the day to day activities.
Programmes
3/10
✕
People were supported to pursue hobbies of interest to them and maintain relationships with their friends and relatives. People told us about the activities and support they received which supported their wellbeing.
Points to consider
No activities coordinator or structured programme, so the role is mostly routine personal care.
People were supported to pursue hobbies of interest to them and maintain relationships with their friends and relatives.
Only standard training with no specialist courses or funded qualifications mentioned.
Staff training was relevant and up to date.
Staffing is adequate but managers have to help out at busy times like mealtimes.
the registered manager and deputy manager also provided support to people at peak times such as mealtimes which ensured people did not have to wait for assistance when required.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews