Working at Cloud House
50A Roycraft Avenue, Barking, IG11 0NU
Operated by Delrose House Limited
10 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel supported with consistent staffing and no agency use, but basic activities and standard training hold it back."
Safety & Risk
8/10
✓
People were safeguarded from abuse and avoidable harm. Risks to people's safety were assessed to ensure they were supported to remain as safe as possible. We looked at the MARs for all the people who used the service and noted medicines had been administered as prescribed.
Staff Culture
7/10
✓
There was a positive and open culture at the service. Staff felt valued by the management team. A member of staff told us, 'The manager is very supportive.'
Staffing Levels
8/10
✓
There were enough staff to meet people's needs and to provide personalised care and support. The provider did not use agency staff. This helped with consistency and continuity of care as staff were aware of the needs of people they were caring for.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff completed training prior to their induction. The training covered topics including health and safety, safeguarding, medicines administration, understanding mental health and supporting people with challenging behaviour. The service provided regular supervision to their staff.
Management
7/10
✓
The registered manager operated an 'open door' policy and were in regular contact with people, relatives and staff to ensure the service ran smoothly. Staff mentioned that the registered manager was very supportive. A member of staff told us, 'The manager is very supportive.'
Programmes
4/10
!
Per 2018 comprehensive inspection: The service encouraged people to participate in activities within the home and within their local community. Activities included arts and crafts, Zumba and makeup and hair appointments... board games... music videos... going to college... swimming, cycling.
Points to consider
No activities coordinator or special programmes, just basic arts, crafts, games, Zumba, and trips out, so the role is mostly routine personal care.
Per 2018 comprehensive inspection: Activities included arts and crafts, Zumba and makeup and hair appointments... board games... music videos... going to college... swimming, cycling.
Only standard training like safeguarding, medicines, and mental health basics with supervision, no funded qualifications or career development.
Per 2018 comprehensive inspection: Staff completed training prior to their induction. The training covered topics including health and safety, safeguarding, medicines administration, understanding mental health and supporting people with challenging behaviour. The service provided regular supervision to their staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews