Working at Close House Nursing and Residential Care Home
Close House, Hexham, NE46 1ST
Operated by D W Robson and J R Robson
23 bedsNursing homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.5/10
Key Finding
"Approachable management, good staffing levels and a strong family culture, although basic training and no dedicated activities coordinator hold it back."
Safety & Risk
8/10
✓
2020 IPC inspection: We were assured the service were following safe infection prevention and control procedures... using PPE effectively... Per 2019: good management of medicines... regular audits.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff felt empowered... strong family values... 'It is the best, so I got my mam in here.'
Staffing Levels
8/10
✓
Per 2019 comprehensive inspection: Staffing levels were very good. There were more than enough staff employed to provide a safe and consistent service to people.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff were trained... nationally recognised induction... formal supervision sessions... annual appraisals.
Management
8/10
✓
Per 2019 comprehensive inspection: The management team were a visible presence... Staff said the management team were approachable and listened to their suggestions.
Programmes
6/10
✓
Per 2019 comprehensive inspection: A variety of engaging activities were organised... bird watching, gardening and growing vegetables... positive links with the local community including, schools and churches.
Points to consider
Training covers just the basics like induction and supervisions, with no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff training was up to date. A nationally recognised induction... formal supervision... annual appraisals.
Activities include gardening and outings but no dedicated coordinator or specialist programmes to make the role more varied.
Per 2019 comprehensive inspection: Activities were arranged... bird watching, gardening... outings... links with schools and churches.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews