Working at Cloisters Care Home
5 Abbotsford Road, Liverpool, L23 6UX
Operated by The Tides Cloisters Care Limited
20 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Hands-on management and stable supportive staff team excel, although basic activities and standard training need improvement."
Safety & Risk
8/10
✓
We were assured that the provider had appropriate procedures in place... using PPE effectively and safely... infection prevention and control policy was up to date. Per 2021 targeted inspection.
Staff Culture
8/10
✓
Staff told us they felt supported by the registered manager and their colleagues. Staff felt respected, valued and supported. There was a positive attitude in the staff team. Per 2019 comprehensive inspection.
Staffing Levels
7/10
✓
There were sufficient numbers of staff employed and on duty to meet people's assessed needs. Many of the staff had worked at the home for many years which provided a consistent staff team. Per 2019 comprehensive inspection.
Training & Dev
6/10
✓
Staff received a good range of support including regular training. Training records showed staff training was kept up-to-date. Staff received regular supervision and appraisal. Per 2019 comprehensive inspection.
Management
8/10
✓
The registered manager was very involved in the day to day running of the service including working hands on, alongside staff where required. Staff felt respected, valued and supported. Per 2019 comprehensive inspection.
Programmes
6/10
✓
The home had an activities coordinator who was new in their post. We were told they were in the process of getting together a program to expand the home's activities and trips out. Per 2019 comprehensive inspection.
Points to consider
Training is standard stuff kept up to date with supervisions, no specialist courses or funded qualifications.
Staff received a good range of support including regular training. Training records showed staff training was kept up-to-date. Per 2019 comprehensive inspection.
Activities are basic like music, outings to parks and restaurants, with new coordinator building the programme.
The home had an activities coordinator who was new in their post. We were told they were in the process of getting together a program to expand the home's activities and trips out. Per 2019 comprehensive inspection.
Staffing levels are enough to meet needs with stable long serving team, but no comments on easy workloads or zero agency.
There were sufficient numbers of staff employed... 'there are enough staff on duty, I've never seen any problems'. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews