Working at Cloisters Care Home
70 Bath Road, Hounslow, TW3 3EQ
Operated by Advinia Health Care Limited
58 bedsNursing homes
Workplace Score
3.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.8/10
Key Finding
"Staff feel supported in a positive culture with good training and activities, but no permanent manager, unsafe staffing and medication errors hold it back."
Safety & Risk
3/10
✕
Medicines were not always safely managed... application sites of medicated patches for Parkinsons not being rotated in line with guidance... Controlled drugs were not disposed of in line with guidance... single use destruction kits... used multiple times.
Staff Culture
6/10
✓
Staff told us they felt supported... There was a positive and inclusive culture at the service... staff expressed they were happy. A staff member commented, “I love it. I am very happy here.”
Staffing Levels
1/10
✕
Safe and effective staffing Score:1 ... The way in which the staff were deployed was not always safe and effective. This was a continuing breach of Regulation 18 (staffing).
Training & Dev
6/10
✓
Staff were given induction, and training and were competency assessed to handle medicines safely. They told us they received further external training in complex areas of medicines and care management such as epilepsy, Parkinson’s and end of life care.
Management
2/10
✕
There was no registered manager at the time of our assessment. However, the manager had applied to be registered with CQC.
Programmes
6/10
✓
The provider employed an activities coordinator who planned and facilitated activities... therapy dog... celebrations for special events... priest comes in regularly... staff took people... to local shops, cafes and parks.
Points to consider
No permanent manager in place yet
There was no registered manager at the time of our assessment
Not enough staff at times so care feels rushed and areas get left unattended
There were not always enough staff deployed to meet people’s needs... continuing breach of Regulation 18 (staffing)
Medication errors like patches not rotated and controlled drugs not disposed properly
application sites of medicated patches for Parkinsons not being rotated... single use destruction kits for controlled drugs were used multiple times
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews