Working at Clock Tower Mews

Staff understood safeguarding, what to look for and how to report concerns. Risk assessments had been developed... People's medicines were now safely managed... lessons learned were regularly discussed.

Staff told us the culture of the home had changed over the previous six months. Staff spoke about teamwork and transparency. One staff member said, 'I love my job and working here.'

Staff, relatives and health professionals told us there were enough staff to support people in a timely manner. The registered manager had successfully recruited staff to the vacant positions.

People were supported by a well-trained staff team. Training in key areas such as dysphagia, nutrition and autism had been provided. New staff members completed a structured induction.

People, relatives and staff told us the registered manager was approachable and supportive. One relative said, '[Registered manager] is without doubt the best Clock Tower Mews has had, ever.'

People were now provided the opportunity to engage with activities... sensory activities, music and singing... arts and crafts... day trips, local trips... activity holidays. Links continued to be made with the local community.