Working at Cliveden Manor Care Home
210 Little Marlow Road, Marlow, SL7 1HX
Operated by Willowbrook Healthcare Limited
85 bedsNursing homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Outstanding training, positive staff culture and strong safety focus, but no registered manager yet and occasional staffing waits at busy times."
Safety & Risk
7/10
✓
People were protected from risks of harm. The provider prioritised safety... good understanding of safeguarding and how to take appropriate action.
Staff Culture
6/10
✓
Staff were complimentary of the changes brought to the service by the manager... 'I feel things have improved, with staff morale and staffing levels better,' 'The managers door is always open.'
Staffing Levels
5/10
!
We received mixed feedback from people about staffing levels... agency staff use had reduced and that staffing levels were sufficient.
Training & Dev
6/10
✓
The training matrix showed a high percentage of staff had the required training with further training scheduled... 'The training provided is outstanding.'
Management
2/10
✕
The service had an experienced manager who was in the process of registering with The Care Quality Commission.
Programmes
5/10
!
People had access to activities if they wished to join in... 'The activities team are great, very enthusiastic and lots of good ideas for interesting things to do'
Points to consider
No permanent manager yet, the current one is still registering with the regulator.
The service had an experienced manager who was in the process of registering with The Care Quality Commission.
Staffing is adequate with reduced agency use, but there are still reports of long waits at busy times like mornings and weekends.
We received mixed feedback from people about staffing levels... some people made reference to long waits... 'Early morning is a bit tricky... It’s a bit slower at weekends'
Only standard activities run by an enthusiastic team like knit and natter groups, no specialist or innovative programmes mentioned.
‘I like knitting and we have a group called knit and natter here’... Staff told us people were provided with a wide range of activities to choose from.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews