Last updated: 10 February 2026
"An approachable manager and positive culture where staff feel valued, but low staffing and lack of activities need attention."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
There was a positive, listening culture with staff confirming they felt well treated, and were given regular opportunities to speak up. Staff confirmed they felt valued by the registered manager and provider.
However, we received mixed feedback about staff numbers and observations showed staff were not always present in communal areas. One person living at the home said, “Sometimes there is no one about.”
Records evidenced staff had access to a good level of training and support to develop themselves and received regular supervisions. Observational competency checks had recently been introduced.
Staff confirmed the registered manager led by example and modelled inclusive behaviours. A staff member said, “[Registered manager] doesn’t always stay in the office. They do lots of walk arounds and seem to know the job well.” Another added, “[Registered manager] is a good manager, approachable and supportive.”
Most people we spoke to told us there was a lack of day-to-day activities and community outings. A person living at the home said, “I would like more organised events and activities.”
Not enough daily activities or trips out, so the job feels mostly task-focused with little variety.
Most people we spoke to told us there was a lack of day-to-day activities and community outings. A person living at the home said, “I would like more organised events and activities, perhaps more card games and bingo.”
Staff numbers sometimes too low especially at weekends, and agency staff not always as familiar with residents.
we received mixed feedback about staff numbers and observations showed staff were not always present in communal areas. A relative said, “Sometimes new or agency staff aren’t as tuned in, but other staff are usually around to assist.”
Only standard training and supervisions, no specialist courses or funded qualifications mentioned.
Staff had access to a good level of training and support to develop themselves and received regular supervisions.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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