Last updated: 10 February 2026
"Strong teamwork with proud happy staff and good management training support, but high vacancies mean regular agency workers cover shortages."
Safeguarding concerns reported and addressed, risks managed with behaviour plans, safe recruitment and medicines: 'People were protected from the risk of abuse... Risks to people's safety were managed. Staff were recruited safely.'
Strong teamwork, staff proud and happy: 'Staff told us they all worked together as one team and were proud and happy to work in the service. Team-work is second to none.'
High number of vacancies with regular agency staff deployed to cover shortages: 'The service had high number of vacancies and agency workers were deployed to cover staff shortages.'
Induction, mandatory training, specialist in therapeutic management of violence and aggression, regular supervisions: 'New staff members completed induction training... training in therapeutic management of violence and aggression... staff had received regular supervisions.'
Registered manager in post with clear vision, staff supported, audits completed and feedback acted on: 'The registered manager and staff had a clear vision... Staff told us they felt supported by the nurses and registered manager.'
Individual activity plans with variety including walks, zoo trips, stadium tours, fishing: 'People had individual activity plans... Activities included, walks... Zoo... stadium tours... fishing.'
High staff vacancies mean regular agency workers cover shortages, so the team changes often.
The service had high number of vacancies and agency workers were deployed to cover staff shortages.
Activities like walks, zoo trips and fishing add variety but no dedicated coordinator or specialist programmes make the role more creative.
People had individual activity plans in place. Activities included, walks in local nature reservoir, going on a short trip in the house vehicle or going to the Zoo.
AI Generated
Last inspected: November 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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