Working at Clipstone Hall & Lodge
Mansfield Road, Mansfield, NG21 9FL
Operated by Highgate Care Services (2025) Ltd
90 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Responsive management and supportive culture with strong safety measures, but agency staff inconsistencies and standard activities hold it back."
Safety & Risk
7/10
✓
Lessons had been learned and actions taken to support people such as sensor mats and increased hourly checks; this has resulted in a reduction in falls for people.
Staff Culture
6/10
✓
Per 2022 comprehensive inspection: Staff told us they felt supported by the new manager; one staff member said, 'I love my job and the manager has given me the confidence to learn and grow'.
Staffing Levels
5/10
!
We still received mixed feedback from people about staffing levels, however people did state there had been improvements; some people commented on the difference of care standards between agency staff and the home’s permanent staff members.
Training & Dev
6/10
✓
Per 2022 comprehensive inspection: All staff had received the required training and the manager was upskilling staff to become 'champions' in areas such as falls and tissue viability.
Management
6/10
✓
The registered manager was responsive to any concerns they raised to ensure people remained safe; staff stated the registered manager was very responsive if they identify new risks.
Programmes
5/10
!
Per 2022 comprehensive inspection: Social activities were planned weekly and were inclusive; staff and an activity co-ordinator undertook activities in people's rooms.
Points to consider
Staffing levels are now adequate but agency staff sometimes respond slower and speak in languages residents don't understand.
One person said, “That’s when you notice the difference. [Agency] staff sometimes talk in their own language, so I don’t know what they are saying, and they don’t come and help you as quick, especially at night.”
The activities programme is standard with a coordinator running weekly events, but no innovative or specialist approaches to enrich the role.
Per 2022 comprehensive inspection: Social activities were planned weekly and were inclusive. Where people could not access group activities, we witnessed staff and an activity co-ordinator undertaking activities in people's rooms.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews