Last updated: 10 February 2026
"Staff feel valued with regular supervisions, positive culture and robust safety management, but staffing lacks retention details and training is standard."
Safety risks for people were managed robustly. The provider had a proactive and positive culture of safety, based on openness and honesty.
Staff members told us they received regular reflective supervision sessions... 'My supervision is more frequent now, I feel comfortable raising any concerns'.
The provider had reviewed their staffing and deployment and ensured there were sufficient staff to meet people’s needs.
Staff were suitably trained to complete their roles. Staff used their training and skills to respond effectively to people’s needs.
The newly Registered Manager had developed a positive culture amongst the staff team, who felt able to speak up and feel heard.
The activity co-ordinators showed boundless energy... people were engaged in a music quiz and word finding games... go to a local church... went skating last year.
Staffing is adequate now after previous shortfalls, but nothing said about low staff turnover or hardly any agency workers.
Staff told us the concerns the CQC had raised... around low staffing had been addressed. We saw... sufficient staff available.
Only standard training like dementia and infection control, no funded specialist courses or career progression paths.
Staff had received training on how to support people’s individual needs... Staff were suitably trained to complete their roles.
Activities are regular with a coordinator running quizzes, outings and themed days, but no special innovative programmes.
People and their relatives were positive about the activity provision... music quiz and word finding games... local church... Italian Day.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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