Working at Clifton Manor Residential Home

Medicines systems were safely organised, and people were receiving their medicines when they should. There was one exception to this, medicines were not all dated when opened.

Staff said it was a nice place to work, with good team work and a nice atmosphere.

Staff were positive about the induction and ongoing training and development. A staff member said, 'I have just been put forward to do my NVQ level three, they are really good here, supporting us to do not just mandatory training but additional training as well.'

Staff told us they were well supported, there were clear communication systems and a good leadership approach that made them feel involved in the development of the service.

Staff had received training in dementia care approaches and this included the butterfly approach to care. This is a well-recognised way of caring for people living with dementia. An activity coordinator provided daily activities either in small groups or individually.