Last updated: 9 February 2026
"Supportive management, good training and engaging activities, but staff retention and capacity checks needed attention."
We saw one person had been deemed as lacking capacity in 2015 but had not had their capacity re-assessed. The registered manager took immediate steps to address the issues.
Staff were also positive about the registered manager and how supportive they were. One staff told us, '[Name of registered manager] is on top of training, I can't praise her enough.'
People felt there were enough staff on duty. We observed a calm atmosphere with staff supporting people both in the service and to go out in the community.
Staff told us, and training records confirmed, they had access to ongoing training and development relevant to their role. We saw some staff had completed national vocational qualifications level two, three and five.
Staff were also positive about the registered manager and how supportive they were.
People were well engaged in the 'recovery star' model to develop care plans and set achievable goals... People had a lot of activities to choose from including volunteering in the local community.
Staff numbers are enough to keep things calm, but nothing said about long-term staff staying or super low agency use.
People felt there were enough staff on duty. We observed a calm atmosphere with staff supporting people both in the service and to go out in the community.
Checks on whether residents could make their own choices had gaps for one person that got fixed right after the inspection.
We saw one person had been deemed as lacking capacity in 2015 but had not had their capacity re-assessed... The registered manager took immediate steps to address the issues raised during our inspection.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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